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Researchers confirm that health disparities lead to increased treatment costs and adverse health outcomes in underserved populations leading to many state agencies (with more to follow) requiring health plans and organizations to identify and address health disparities. As a woman minority-owned business, the QMetrics team understands the challenges affecting underserved individuals and the cumulative effects on populations. QMetrics is committed to helping health systems identify, prioritize, and improve health equity for the communities they serve.  We provide end-to-end diversity, equity, and inclusion (DEI) consulting that support health equity programs and initiatives that reflect the following suite of services.  Our team of experts serve as trusted partners with National Committee for Quality Assurance (NCQA) as HEDIS® auditors and Data Aggregator Validators.

 

Consulting & Advisory Services

  • DEI strategy integration across quality programs
  • Organizational design, job roles, and committee structuring
  • Staff coaching and DEI-focused workforce support
  • Data analytics and support of HEDIS® measures that support health equity population segmentation and performance measurement
  • Quality improvement programming that targets disparate population and addressing health care disparities
  • Strategic roadmaps for regulatory or operational initiatives that ensure compliance
  • Target population survey development, deployment, and analytics
  • Language and translation services advancing culturally and linguistically appropriate services
  • Policy, procedure, and workflow development

 

Regulatory Readiness & Accreditation Support

Our clients can tailor our services to meet their individual needs and preferences – ranging from support assessing readiness, to an immersive hands-on partnership where we can develop operations, documents, and planning needed to attain NCQA Health Equity Accreditation (HEA).

  • Overview of NCQA Health Equity Accreditation and benefits of attaining health equity accreditation
  • Readiness Assessment, mock audit, and gap analysis evaluation
  • Strategic planning, roadmap & implementation guidance and assistance
  • Template documents and reports designed to meet health equity standards
  • Organizational Design including organizational chart(s), job descriptions, staff planning, policies and procedures, standard operational procedures, committee development, reporting and data analytics
  • Ad-hoc support including addressing questions about HEA, document review, mock scoring, staff training, support through the end-to-end Accreditation process.

HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA).

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