Our provider organization found ourselves in a situation where we urgently needed a comprehensive evaluation of the capability of our internal systems to successfully report auditable Pay for Performance measures. QMetrics (Suzan Dalen) quickly completed a full system evaluation and standards compliance assessment. Suzan provided specific recommendations on areas to improve to ensure we were compliant for our upcoming audit. Her assessment was invaluable and greatly facilitated the executive team's decision-making based on key findings. We highly recommend QMetrics services. Their cooperative, partnership approach along with their extensive experience and knowledge of Pay for Performance standards and reporting facilitated an accurate assessment of our capabilities and actionable recommendations.
- Chris Rogers, Senior Vice President at Torrance Memorial Health System
The QMetrics team has been invaluable in providing superior survey administration and analysis services. We trust their regulatory knowledge, expertise and rely on their guidance. The team is extraordinarily responsive to our requests and inquiries - no matter the hour. We highly recommend their services and plan to continue to partner with them for future work.
- Marcus Watkins, Director, Compliance & Quality at Community Care Health Plan
The QMetrics team has been our trusted partner in the administration and validation of the provider appointment and availability survey. They are a dedicated team who go to all lengths to ensure that the work product is accurate and that our needs are met. We rely on their knowledge of DMHC requirements related to survey administration. They provide top notch service and have added significant value to our work. They are an organization who strives to exhibit quality work and processes.
- Noreen Koizumi, Director, Corporate Quality at Community Health Group
Suzan has been our Pay for Performance, HEDIS auditor, and CMS data validator for over 5 years. In addition to performing a thorough review of our systems and processes as part of the audit, she provided best practices and actionable recommendations to help us improve our processes during a challenging system and vendor migration. We value her expert ability to walk the fine line of being our auditor while providing us guidance on efficient and effective processes that help us improve each year. Her unique style and expertise have helped our team improve as we grow and learn. We highly recommend Suzan!
- Herodia Allen, MPA, MPH, Administrative Director, Clinical Services, Stanford Health Care
Our organization has had the pleasure of working with Suzan for many years on our IHA P4P audits, as well as training for our staff in preparation for the audits. Suzan is very knowledgeable, thorough, solution-oriented, and proactive. She sets high standards and is a true partner that works with her clients to meet those standards. Not only does she understand the details of complex systems, she is able to help our teams tie their work to the bigger picture of what we’re trying to achieve. I would highly recommend her to any organization who is striving to build solid operational and data processes.
- Yvette Chen, Healthcare Analytics Director, Providence Health Systems