Suzan is the founder and CEO of QMetrics Inc., a mission-driven healthcare consultancy dedicated to improving quality, equity, and outcomes in care. With deep expertise in managed care, quality auditing, and data-driven infrastructure, Suzan brings over 17 years of experience as a certified HEDIS® Compliance Auditor, supporting health plans, provider organizations, MSOs, and hospitals across the country.
A natural entrepreneur and strategic leader, Suzan built QMetrics to deliver creative, detail-oriented solutions to complex challenges in healthcare delivery. She led the development and launch of NCQA’s Data Aggregator Validation program, co-authoring its methodology and protocols alongside NCQA leadership. Today, QMetrics is the sole national validator and trusted advisor to NCQA in advancing digital interoperability and reducing provider burden in quality reporting.
Suzan has led more than 400 HEDIS®, California Align.Measure.Perform, and CMS data validation audits, and continues to drive innovation across regulatory compliance, predictive analytics, risk modeling, and equitable performance improvement. Her work focuses on embedding quality throughout healthcare systems, with a sharp focus on access, service, and equity—particularly for underrepresented and underserved populations.
As a Latina, a native Californian, and a certified woman-owned small business leader, Suzan is committed to building trust-based partnerships, fostering work-life balance, and advancing the professional growth of women and women of color in healthcare. Her leadership reflects a deep belief in transforming care models to protect patient rights and promote lasting, equity-centered change.
As Co-founder as well as the Chief Health Economist and Chief Financial Officer at QMetrics, Jim specializes in analytical reporting, statistical analysis and oversight. As a former HEDIS® auditor, he conducted audits and developed predictive models for healthcare performance. He has also contributed to survey research and reporting methods for HEDIS® and CAHPS. Jim holds a Masters in Economic Theory and Econometrics, focusing on healthcare economics and policy.
Lisa Bright is the Chief of Quality Operations at QMetrics, where she leads enterprise-wide quality initiatives and oversees strategy for survey operations. Since joining QMetrics in 2022 as Senior Director of the Data Aggregator Validation Program, she has driven operational scalability and continues to serve as lead validator, shaping audit methodologies and validation protocols. A Certified HEDIS® Compliance Auditor since 2016, Lisa has extensive experience across Commercial, Medicaid, Medicare, and Marketplace programs, including CMS and URAC audits. She holds a Master of Science in Healthcare Information and Analytics from Tufts University School of Medicine and is known for her collaborative leadership and commitment to continuous improvement in healthcare quality.
Megan brings extensive experience in enhancing the quality of care for patients and health plan members through strategic implementation of HEDIS®, CAHPS, A.M.P. and other key quality improvement initiatives. With a strong foundation in project management, she has led operational and process improvements across multiple healthcare organizations. Megan specializes in the development and coordination of medical record abstraction to support data validation for quality initiatives—work that has strengthened client confidence in performance measurement and identified areas for growth across provider networks. She holds a Master of Arts in Healthcare Leadership and remains dedicated to advancing healthcare quality through innovative and results-driven approaches.
With over 20 years of healthcare experience, Elizabeth is a passionate and results-driven leader specializing in customer service across provider offices, health plan member services, and contact centers. She brings deep expertise in Medi-Cal and Medicare, having served as a contact center leader and certified customer service facilitator. Known for her proactive leadership style, Elizabeth has designed and implemented training tools and procedures to enhance team performance and elevate the customer experience. She also brings technical know-how, having implemented dialer and CATI platforms to streamline operations. Elizabeth holds an MBA from California State University San Marcos and remains committed to driving innovation and excellence in healthcare customer experience.
Chuck comes with 20+ years of leading diverse, high-performance development teams. He has extensive hands-on experience working with both business and technical stakeholders to deliver high-quality products. Prior to joining QMetrics, Chuck was part of the leadership team that created multiple Revenue Optimization and Claim Submission products at Change Healthcare’s Risk Analytics Division. Chuck was responsible for meeting CMS ACA annual medical claim submission deadlines for 15+ clients and 40+ in-house hosted EDGE Servers. He enjoys developing data structures and analytic frameworks to discover new methods to improve processes and medical outcomes. Chuck is a lifelong learner and enjoys reading history. He holds an associate’s in history, Political Science and continues to work toward obtaining his bachelor’s in education, subject matter History.
