The Provider Appointment Availability Survey, required annually by the DMHC, mandates that all providers within a health plan’s network complete the survey to meet Timely Access Requirements. QMetrics is a trusted partner, having successfully reached over 160,000 providers across single and multi-network health plans in up to 58 counties since 2017. With our dedicated internal call center and a domestically based vendor, we ensure live-agent interactions for telephonic outreach and follow-up. Our experienced team of compliance and regulatory professionals, well-versed in DMHC methodology, ensures precise and reliable survey execution. With extensive experience in survey administration, QMetrics delivers customized solutions to fit your specific needs. We offer a range of survey options, including Telehealth surveys for both providers and health plans, client and member surveys, and employee satisfaction surveys, all designed to provide actionable insights and drive improvements across your organization. Let us help you gather the feedback that matters most and enhance your decision-making process.
Our contact center specializes in conducting regulatory-required surveys, customized surveys, and acting as an extension of other call centers to support appointment scheduling, including annual wellness visits. Every client engagement is tailored to ensure a personalized experience, with a dedicated team of customer service experts who prioritize professionalism, efficiency, and positive outcomes.
We are thrilled to announce the launch of the QMetrics Academy, a new line of business dedicated to delivering value-packed sessions that blend regulatory insight with real-world application—empowering providers and organizations to exceed standards, not just meet them. This initiative brings together both free and paid training opportunities, starting July 7, 2025.
The Data Aggregator Validation Program is a collaboration between the National Committee for Quality Assurance (NCQA) and QMetrics since its inception in the fall of 2019. QMetrics worked closely with NCQA to develop program protocols and standards, develop primary source verification (PSV), and conduct validation audits.
Our team of experts has served as trusted partners with NCQA as HEDIS® auditors and Data Validators. As a woman minority-owned business, the QMetrics team understands the challenges affecting underserved individuals and the cumulative effects on populations. We maintain a personal mission to address health disparities. QMetrics remains committed to helping health systems identify, prioritize, and improve health equity for the communities served. Our services can be tailored to meet individual needs and preferences – ranging from support assessing readiness to an immersive hands-on partnership where we can develop operations, documents, and planning needed to attain HEA.
Are your HEDIS® and/or STARS scores stagnant or just not moving in the direction you want? QMetrics can help you evaluate the root causes contributing to low performing measures and STARS. The QMetrics team has the experience and know-how to drive significant improvement in your quality measures.
QMetrics has created numerous ROI models demonstrating the value of a variety of health plan and care activities. We can assist you with creating models that demonstrate the value of your activities for internal and external audiences.
QMetrics keenly understands the importance of full data capture and data completeness monitoring. We extend an audit approach to evaluating, validating, and reconciling data from all points of entry and exit. The QMetrics team has direct experience working in and with health plans, provider organizations, and hospitals and knows how to evaluate these data to effect meaningful change.
