Provider Satisfaction & After Hours Surveys

Provider Satisfaction Survey

The State of California’s Timely Access to Non-Emergency Health Care Services Regulation (§1300.67.2.2, Title 28, California Code of Regulations) requires health plans to maintain an adequate provider network to ensure patients receive timely access to care as appropriate for their condition and to solicit provider’s perspective and satisfaction with the patient’s ability to receive access to care within the timelines set forth under California law.

QMetrics has administered, analyzed, and reported provider satisfaction survey results for our health plan clients. We have more than 20 years of managed care survey research experience including sampling design, questionnaire development, survey administration, as well as insightful analysis and clear reporting of results.

After-Hours Survey

The Department of Managed Health Care (DMHC) requires health plans to provide or arrange for the provision, 24 hours per day, 7 days per week, of triage or screening services by telephone. Plans are required to ensure that telephone triage or screening services are provided in a timely manner appropriate for the enrollee’s condition and that telephone medical advice services are available for the plan’s contracted primary care and mental health care provider network.

We have administered the After-Hours Survey using a census or sampling methodology to assess Primary Care and Mental Health provider compliance with the after-hour triage requirements for our health plan clients. We can use a health plan developed survey or customize a survey for you.

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